We purchased this toaster oven with a giftcard & after reading positive reviews about the brand.Normally we dont pay this kind of money but we figured we'd splurge with the giftcard.Within a month we had problems.It sometimes wouldn't turn on but it was very inconsistant.After the 4th month, sparks were shooting out of the side & it quit working altogether.
We contacted Delonghi since it was under warrenty.They advised to take it to the nearest service center.We live in the Bay area and surprisingly, the nearest center was 90 minutes away, one way.We called them and they said we could send it in instead of bring it, but at our expense.We sent it and no one was there to get it so it sat at the post office for a week.No one from the service center has ever returned any of my phone calls & they told Delongi they never got any notification of any deliveries.I finally complained to Delonghi and had the PO redeliver it.Delonghi claims the center now has it but repairs take up to SIX WEEKS.
The oven broke perminantly in early December and between shipping & waiting it has already been a month.Now I am told I have to wait an additional six weeks.For the price you pay, the fact that this thing was sparking and could have caught my house on fire and that their "service" center has ingored all my calls you would think that they would do a little more for me.So far we are out a $100. gift card and another $20 to ship this item to be repaired.We have also been a month and now likely to be two months with no appliance.I dont know about you, but when I want toast, I want toast.
DON'T WASTE YOUR MONEY on ANY Delonghi product, they have no real service to back up the hard earned money you pay for their lacking products.Look at my other reviews, I'm usually quite generous, but this product is seriously lacking and hazardous to boot.I am sending a note to the CPSC as well.
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Product Description:
Bread is life's sustenance, but it's even more special once it's been toasted. The DeLonghi XA660 Alfredo toaster oven has a large 6-slice toast capacity and DeLonghi's exclusive, easy-clean DuraStone enameled porcelain interior, which distributes heat evenly for maximum consistency in toasting,baking, broiling, and top-browning. This multi-function counter-top oven offers bake, broil, toast, and "keep warm" functions. Other features include a toast-color selector and end-of-cycle signal with auto shut-off, fully adjustable thermostat, and a simplifiedselector dial for controlling cooking programs and temperatures. It has a 2-hour manual timer with auto shut-off and a removable crumb tray for easy cleaning.
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